24/7 Customer Support in Web Hosting
Our web hosting plans come with 24/7/365 pre-sales, customer and technical support, so regardless if you're inquiring about our website hosting solutions well before you make a purchase or you are an existing client and you have a question or a issue, you are able to contact us anytime, which includes holidays and weekends. We have a number of channels to contact us - a couple of telephone lines globally for your convenience as well as live chat support for pre-sales, billing and general questions; emails as well as support tickets for more technical matters or any troubles which require longer time to investigate and fix. In contrast to various other web hosting service providers, our trouble tickets have a guaranteed maximum response time of only 1 hour, so no matter what your issue is, it will be resolved timely and you won't waste days to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
You'll be able to try our support services even before you obtain a semi-dedicated server account from our company since we have telephone and live chat support for pre-sales, billing and common questions. Our representatives will help you select the best package or provide you with details about our servers, so as to check if the system requirements for your websites are met. In case you are an existing client, you will also be able to contact us via email or through our ticketing system, that is accessible from the Hepsia hosting Control Panel. We guarantee that every time you use these two ways of correspondence, you'll receive a reply within a maximum of an hour and that’s 24/7, including weekends and official holidays. In case you have used the hosting services of other suppliers, even large ones, you'll be able to compare the response time considering that it usually takes a whole day for them to take care of a support ticket.
24/7 Customer Support in VPS Servers
When using our VPS hosting plans, you will never need to wait for more than one hour so as to receive support for any difficulty that you could experience with the server or the software which comes pre-installed with it. We warrant this short answer time for all of the support tickets which you open via your billing Control Panel or emails that you send to our tech support crew. Furthermore, we have local phone numbers in a couple of countries globally plus a live chat service where we can easily assist you with pre-sales, billing and general questions. Customer and technical support is available 24/7/365 through the various means of communication, so whatever your question or problem is, there's always someone to help you right away. In case you need help with third-party software, that you cannot deploy or which gives you troubles, you're able to benefit from the Managed Services upgrade package that we supply for all VPS plans.
24/7 Customer Support in Dedicated Servers
With a 1 hour maximum answer time guarantee, you will enjoy prompt support when you obtain a dedicated server through our company. Our customer and technical support crews are available 24/7/365, which means that any time you open a support ticket from your billing account or you send an e-mail message about any issue with your server or the pre-installed software on it whatever the time of the day, you will have a reply within the hour, even during holidays. Our ticketing system is the perfect option when the matter involved requires more time to be resolved or when it has to be sent to our administrators, because it is far more convenient to track the communication sent on both sides. For common, sales and billing issues/inquiries, you'll be able to call us or talk to a live representative through our chat service. If you include the Managed Services upgrade to the server plan, our administrators will also assist you with third-party software installation as well as troubleshooting and just like the standard support, this service is available 24/7 as well.