A ticketing system is the most widespread medium of correspondence that web hosting companies offer to their clients. It’s most often part of the billing account and is the most effective way to handle a problem that requires a certain period of time to investigate or that has to be forwarded to an administrator. Thus, all replies supplied by either side will be kept in the exact same location in the event that somebody else needs to work on the given issue and the information already exchanged in the ticket will be available to all parties. The downside of using a ticketing system with most hosting platforms is that it is not included in the hosting Control Panel, so you will have to sign in and out of no less than 2 accounts in order to execute a given procedure or to get in touch with the hosting company’s client care team. If you desire to manage several domain names and each one is hosted in a different account, you’ll need to use even more accounts at the same time. Additionally, it can take considerable time for the provider to answer your ticket.

Integrated Ticketing System in Web Hosting

The ticketing system that we’re using for our web hosting plans is not separate from the web hosting account. It’s included in our fully featured Hepsia hosting Control Panel and you’ll be able to visit it whenever you want with just a few clicks of the mouse, without leaving your web hosting account. The ticketing system features a quick-search field, which will help you trace virtually any support ticket that you have submitted in the past, if required. Moreover, you can read knowledge base articles that belong to various problem categories, which you can choose, so you can find out how to resolve a particular issue even before you send a ticket. The ticket response time is maximum 60 minutes, which implies that you can obtain swift assistance at any particular moment and if our client care team suggests that you do something in your hosting account, you can do it immediately without the need to log out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

We think that it is more efficient to manage everything from one single place, so we have incorporated a support ticket system into the custom-built Hepsia Control Panel, which is available with every semi-dedicated server account. This will allow you to manage the communication with our client service staff along with your website files, so you will not need to memorize one more login name for a different system. You will be able to send a new ticket or to track the status of an old one with less than a few clicks of the mouse while you’re browsing the files within your account. Furthermore, you can go through older tickets using a smart search option or check applicable knowledge base articles, which provide solutions to commonly met issues. The inbuilt ticketing system is closely monitored 24x7 with the maximum ticket response time being only 60 minutes, so there’ll always be somebody to help you.