If you ever experience a problem with your website and are incapable of handling it yourself, ask the hosting company’s client care staff to help you bring the site back online. A swift solution would be the best-case scenario, but lots of companies reply within 24 hours or even more, all the more so if you’re doing business with a reseller. Even if the problem can be quickly solved, your site may not work correctly or may not be available at all for a lengthy time period, so you may lose prospective clients since it is quite unlikely that anyone would eagerly revisit a website that is inoperative. With that said, you ought to make sure not only that you can get in touch with your hosting provider, but also that they can reply and assist you in a timely fashion. If a software application update doesn’t go smoothly or you erase something incidentally, for instance, the website must be fixed swiftly so as to prevent prolonged downtime.

One-Hour Response Guarantee in Web Hosting

If you are using one of our web hosting plans and you’ve got an enquiry or face a predicament, you can get in touch with us 24x7x365 by submitting a client support ticket or by sending an e-mail and we guarantee that you will obtain a response in less than sixty minutes. In case the issue can be sorted out, we’ll do it before we reply, whilst if there’s something that you need to do on your end, we’ll provide you with all the necessary information – what settings to check, what workable solutions to try, etc. Usually, you’ll obtain a response within thirty minutes max, which goes to say that waiting for hours and hours on end or even for more than 1 day to receive support is something impossible. Our 1-hour response time guarantee applies to any question that you may have – technical, general or billing.

One-Hour Response Guarantee in Semi-dedicated Servers

We guarantee that if you submit a ticket via your web hosting Control Panel or write an email regarding your semi-dedicated server, you will obtain an answer within sixty minutes max. You can touch base with us whenever you like in regards to technical, billing or general issues and considering the fact that we are available around the clock, you will invariably receive support without any delay. Depending on the specific question or issue, we’ll provide you with more details, fix the predicament if it has been caused by something within our reach or inform you what to do on your end in case you have to alter a given setting for a software app that we don’t have access to. You can just forget about waiting for an entire day for every answer. Actually, in the majority of cases we respond to tickets and emails within twenty to twenty five minutes max.