One-Hour Response Guarantee in Web Hosting
If you are using one of our web hosting plans and you’ve got an enquiry or face a predicament, you can get in touch with us 24x7x365 by submitting a client support ticket or by sending an e-mail and we guarantee that you will obtain a response in less than sixty minutes. In case the issue can be sorted out, we’ll do it before we reply, whilst if there’s something that you need to do on your end, we’ll provide you with all the necessary information – what settings to check, what workable solutions to try, etc. Usually, you’ll obtain a response within thirty minutes max, which goes to say that waiting for hours and hours on end or even for more than 1 day to receive support is something impossible. Our 1-hour response time guarantee applies to any question that you may have – technical, general or billing.
One-Hour Response Guarantee in Semi-dedicated Servers
We guarantee that if you submit a ticket via your web hosting Control Panel or write an email regarding your semi-dedicated server, you will obtain an answer within sixty minutes max. You can touch base with us whenever you like in regards to technical, billing or general issues and considering the fact that we are available around the clock, you will invariably receive support without any delay. Depending on the specific question or issue, we’ll provide you with more details, fix the predicament if it has been caused by something within our reach or inform you what to do on your end in case you have to alter a given setting for a software app that we don’t have access to. You can just forget about waiting for an entire day for every answer. Actually, in the majority of cases we respond to tickets and emails within twenty to twenty five minutes max.