Tech Support Channels
A 1–Hour Ticket Response Time Guarantee
All your assistance requests will be dealt with within maximum one hour after the ticket or email was submitted. If your issue calls for further assistance from a server administrator, we’ll direct the ticket or the e–mail to the person in charge, in a timely manner and we will leave a note to inform you that more time will be required for reaching a solution. And if you take advantage of our Optional Admin Services package, all of the server management services included there will be executed whenever you wish.
A First–Rate Help Desk Support Service
We will be available to you 24x7x365 to reply to any queries that you may have connected with our Web Site Control Panel or any of the apps that we have pre–installed on your behalf on the server. If you also require assistance with server administration tasks, you can examine our Optional Admin Services package, which includes backup hard disk drive space, OS updates on a weekly basis, server monitoring and rebooting procedures, as well as installation and problem troubleshooting procedures
A User–Friendly Help Area
Every dedicated web hosting plan includes our free Web Site Control Panel, which boasts an elaborate knowledgebase and a set of educational video tutorials. Whenever you need assistance while working with the Web Site Control Panel, just click the Help or Videos buttons situated in the top right corner.