Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Center

  • You can find nearly all the answers to your questions in the user–friendly Help section integrated into our Web Site Control Panel. It boasts an ever–increasing knowledgebase with commonly asked questions and detailed instructional articles prepared by our well–trained tech support staff.

  • Top quality support service
  • How–To Video Clips

  • For all of you who would rather find out how to handle a typically encountered problem by watching an instructional video clip, we’ve added a collection of video tutorials to our Web Site Control Panel. All the tutorial video clips are very short and easy to comprehend. They offer you visual presentations of different web site administration tasks.

  • Intuitive help center
  • A 1–Hour Support Ticket Response Time Guarantee

  • With each of our semi–dedicated servers, we offer a 24/7 client support service with a 60–minute ticket response guarantee. A team of competent technical support engineers will be at your disposal to answer all the questions that you could have. During non–busy times, a reply will be offered within just twenty minutes.